Frequently Asked Questions
Delivery FAQ
We custom make each order. Because of our print-on-demand services, it can take up to 7 days to fulfill the order and up to 4 business days for you to receive it.
When will I receive my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
United States: 3–7 business days
International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Will I be charged customs for my order?
An additional customs-and-tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Order FAQ
Once your order is fulfilled, you’ll receive a shipping confirmation email with a tracking link. If you have any questions about your order during this process, don’t hesitate to contact us.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
I received a wrong/damaged product. What should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Return FAQ
We work with an order fulfillment company with unparalleled product quality. If you receive a damaged or mislabeled product, please contact us immediately for a free replacement or refund. We are unable to offer returns or exchanges for buyer’s remorse.
What’s your return policy?
Because we make everything on demand, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.
We pride ourselves on working with an on-demand order fulfillment company with unparalleled product quality. If a damaged or mislabeled item was accidentally let through their quality control, or was damaged during shipment, we take full responsibility and provide a free replacement or refund.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.